email to customer not working

Hi Mark,

do you have custom field with name “email” ? Can you receive any email from your site for example when you try to reset password etc.

Best regards,
Nikola

Hi Nikola

thanks for your reply.

I dont have a custom field set up called email, I have a contact form on my site and this sends emails to me no problem….

Mark

HI NiKola

yes I do have a custom field with the name EMail… is this causing the problem ?

cheers

Mark

Hi,

in order for customer to receive emails you need to have.

• custom field called “email”
• mark option Send email to user
• If you have custom email in Send from that should be valid email for example : “[email protected]” or “Some name<[email protected]>” (without quotes).

If all that is fine, can you open Tools page in settings and see if there are some error messages regarding email?

Best regards,
Nikola

Hi, Nikola.
Customers don’t recieve emails. There is custom field called “E-mail”, option “Send email to user” is marked. Send from has a valid address. I recive mail from site, but customers don’t.

In Tools have this error:
———— ERROR #27 ————
TYPE: MAIL
ERRORS: {“2”:[“You must provide at least one recipient email address.”]}
ERRORS_DATA: {“2”:{“to”:[“”],”subject”:”\u0411\u0440\u043e\u043d\u044c \u211630″,”message”:”mail”,”headers”:[],”attachments”:[]}}
———- ERROR #27 END ———-