Hey @aquesenberry ,
Many past issues with the download links not showing in the confirmation email are related to the payment processor. With cor WooCommerce, there are at least 3 payment methods that do not automatically put the order into completed, because they require action from the admin user to verify a payment has been received, since they do not come with an API to do it for you. These are BACS, Cheque, and COD. The other payment processors that come with WC do have APIs, which means that you could receive a response from them on the status of the payment very quickly, and the order could be put into completed automatically.
With that in mind, the wording you use to describe your issue seems to indicate to me that perhaps there has been some lag in that automated response. You said you got the ‘order confirmation’ email; however the ‘completed order’ email is different than the ‘order confirmation’ email. The order confirmation email only tells the end user that their order has been received, not that payment has been processed and received. In fact, on this email you will not see the word ‘complete’ or ‘completed’ anywhere.
If the email you received in fact does not have the word ‘complete’, then that email is not the order completed email, and was triggered by your system prior to payment confirmation. If that was the only email you received, then that could indicated one of a few problems. There could be a recent change to WC that is causing delayed ‘completed order’ emails from being sent. Your server could be configured to throttle outgoing mail, which could be triggered here if an ‘order confirmation’ email was sent out, and then immediately a ‘completed order’ email was triggered to be sent. Your receiving end could be hard blocking the second email from arriving.
If the email you received is in fact the ‘completed order’ email, containing the word ‘complete’, then really there is only one thing that could be causing this problem. There has to be another plugin you are using that is overriding the outgoing WC completed order email, which is wiping out the ticket links.
You also seem to have another question about shipped products. I am not entirely sure what you are asking on this second question. To me it seems like you are indicating that your WooCommerce installation does not require the user to fill out their billing and shipping information. As far as I know, there is not a setting to disable this requirement. All WC orders should require at minimum Billing Information. If no shipping information is provided, the the billing information is used for shipping as well. If neither set of information is being required, then that could be a primary source of your entire problem, and would definitely be triggered by a third party plugin, that could be causing both problems entirely.
With the information we have currently, these sound like the only viable causes. We could do some deeper investigation if you would like. If you want to go down that route, we will need access to the wp-admin of an environment that is having the issue. If that is something you are comfortable with, you can forward credentials to [email protected], and we will take a look. Otherwise, I hope these possibilities above help lead to a solution.
Loushou
