email template translation not working

  • Resolved emmamiumiu

    (@emmamiumiu)


    1 year ago

    I’ve tried the following ways to change the email templates in Japanese and it’s not working.

    dashboard >> ultimate member >> settings >> mail >> setting icon >> put japanese text and save, it keeps getting back to the default english text

    child-theme > ultimate-member > templates > email > ja : the right locale

    child-theme > ultimate-member > templates > email > ja_JP the locale used by UM.

    And put the template i wanted to change and modify it. But it’s not showing. Any advice ?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • missveronica

    (@missveronicatv)

    @emmamiumiu

    Look at your active theme’s folder for the directory permissions
    for the “ultimate-member” folder explained in this guide:

    https://docs.ultimatemember.com/article/1335-email-templates

    Plugin Support yuriinalivaiko

    (@yuriinalivaiko)

    Hello @emmamiumiu,

    You don’t need templates folder for emails.
    You don’t need locale folders if you don’t use multilingual plugin.

    Verify that the directory wp-content/themes/{CHILD_THEME}/ultimate-member/email/ exists and is writable.

    See article Email Templates

    Directory permissions:

    A place of email templates in the files tree:

    Regards

    Plugin Support andrewshu

    (@andrewshu)

    Hi @emmamiumiu

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘email template translation not working’ is closed to new replies.