Email Template Not Triggering in WooCommerce

Hello,

I am using the Additional Custom Emails & Recipients for WooCommerce Pro plugin to create a custom email template in WooCommerce, but it is not being triggered when I call it via PHP. Instead, the default WooCommerce “Completed Order” email is sent.

This code works correctly and triggers the default WooCommerce “Completed Order” email:

// Get WooCommerce mailer
$mailer = WC()->mailer();
$emails = $mailer->get_emails();

// Send the default WooCommerce “Completed Order” email
if (!empty($emails[‘WC_Email_Customer_Completed_Order’])) {
$emails[‘WC_Email_Customer_Completed_Order’]->trigger($order->get_id());
$email_log .= “Completed Order Email sent for Order ID: {$order->get_id()}\n”;
} else {
$email_log .= “Completed Order Email template not found.\n”;
}

However, when I try to trigger my custom email template (alg-wc-custom-email_11), it does not work:

// Get WooCommerce mailer
$mailer = WC()->mailer();
$emails = $mailer->get_emails();

// Attempt to send the custom email template
if (!empty($emails[‘alg-wc-custom-email_11’])) {
$emails[‘alg-wc-custom-email_11’]->trigger($order->get_id());
$email_log .= “Custom Email sent for Order ID: {$order->get_id()}\n”;
} else {
$email_log .= “Custom Email template not found.\n”;
}

Could you please help me understand why the custom email template is not being found or triggered? Any guidance would be appreciated.

Thank you!