Hey @slupek,
Thanks for reaching out and sharing your feedback.
Kindly allow me to address both issues in the subcategories below, the response might be fairly long:
1. Email templates
We don’t have an email template in quite the same sense as some other plugins, so to do what you describe requires a slightly different approach for our notifications.
We do allow HTML in the notification body, and if you’d like to make modifications to that you can do this right in the form builder under Settings > Notifications.
Here’s an example of how that might look like:
– Message Setup
– Email Received
If you’d like to, you can use some custom code to make further customizations to the email template styling and the email’s footer content. The only thing to note is that any changes you make to these will be applied to all notifications for WPForms on your site.
We have a detailed tutorial of how to use HTML in the notification settings, as well as how to change styles with a custom email header file here.
Then, the footer text can be changed with a slightly different code as described here.
In case it helps, here’s our tutorial with the most common ways to add custom code like this.
For the most beginner-friendly option in that tutorial, I’d recommend using the Code Snippets plugin.
2. Missing email notifications
I’m sorry to hear that you’re having issues with email delivery.
To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.
If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.
I hope this helps :)`
