Email summaries

  • Resolved nicky_corri

    (@nicky_corri)


    5 years, 5 months ago

    I have started receiving WP Form email summaries, however every week the summaries report exactly the same number, which is not consistent to the number of forms that were received.

    What can I do to have the accurate number of form submissions showing?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @nicky_corri,

    When you get the chance, could you share more details regarding the form submissions you’ve received and the numbers in the weekly summaries report?

    Thanks!

    Thread Starter nicky_corri

    (@nicky_corri)

    Hi Ethan,

    I have 3 forms on my website. Every week when the report comes through it says exactly the same numbers: 5, 5 and 1.

    This is even though I have received a different number of form submissions every week through those forms. Happy to send you a screen shot. Let me know the best place to send it.

    Thanks,
    Fairina

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hey @nicky_corri,

    Thanks for the details! When you get the chance, could you please submit a support ticket with your WordPress admin credentials and FTP access details so we can investigate further?

    Please also add a link to this thread in your ticket so our support team can follow our previous conversation.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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