Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @aleksandrdbby,

    Thanks for contacting us!

    Could you please confirm that the post you are publishing is a new one, and not a duplicate or republished post?

    Happy to help!

    Thread Starter aleksandrdbby

    (@aleksandrdbby)

    The post is new. As far as I understand after testing, a similar problem arises if the post is not immediately assigned to the heading, but first saved as a draft, and then published.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi there,

    Thanks for sharing the information with us!

    So to understand what is causing the issue on your end.

    Initially, we would request you to check if a Post notification campaign is created? (Email Subscribers > Campaign).

    If yes, then we suggest you to confirm that campaign is enabled(status).

    Also, there are chances that the post doesn’t have the required categories selected while publishing it. In that case, we would suggest you to publish the post with the required category and set the campaign.

    Also, please check if you are receiving the test email or not.

    Please try again with the above advice and let us know how it works for you.`

    Waiting for your response!

    Thread Starter aleksandrdbby

    (@aleksandrdbby)

    Hello!
    As I realized, the problem is due to the fact that articles are not displayed in the selection of the type of posts. Here is a screenshot from a test site, where your plugin sees them, but a screen from the main site, where they are not on the list. What can this be connected with, how to fix the problem? Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello there,

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Email Subscribers & Newsletters and Gutenberg editor’ is closed to new replies.