Email subject missing in the email log

  • Resolved yodastudio

    (@yodastudio)


    9 months, 3 weeks ago

    Hello there!

    I have a nice website where I installed your useful plugin.
    My website handles email with Contact Form 7, WooCommerce and Mailster.
    After last update (v.2.8.11) I noticed that, in the email log, messages from Mailster miss the subject and the content.
    Emails are sent and received correctly but in the log page those two fields are empty. It happens only with the emails sent by Mailster.
    What’s wrong with that?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @yodastudio,

    I hope you are doing well.

    Thank you for contacting us regarding the issue you are facing. To assist you more effectively, could you please provide us with the diagnostic test report? You can access the diagnostic test report from here.

    This information will help us to replicate your case on our end and give you the solution.

    Thanks and Regards,
    Support Team-WP Experts.

    • This reply was modified 9 months, 3 weeks ago by furqanfazal.
    Thread Starter yodastudio

    (@yodastudio)

    Yes of course!

    Here it is:

    Mailer: postsmtp
    HostName: eidonsalus.eu
    cURL Version: 7.87.0
    OpenSSL Version: OpenSSL/1.1.1w
    OS: Linux bianca.ldn.kgix.net 4.18.0-477.27.2.lve.el8.x86_64 #1 SMP Wed Oct 11 12:32:56 UTC 2023 x86_64
    PHP: Linux 7.4.33 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 6.4.2 it_IT UTF-8
    WordPress Theme: Milano Child
    WordPress Plugins: Admin Custom Login, Better Notifications for WP, Classic Editor, Contact Form 7, GDPR Cookie Consent, Drag and Drop Multiple File Upload – Contact Form 7, Yoast Duplicate Post, Duplicator Pro, Elementor Pro, Elementor, Enable Media Replace, XPlainer – WooCommerce Product FAQ, Flexible Shipping, Jetpack, Klarna Order Management for WooCommerce, Klarna Payments for WooCommerce, LiteSpeed Cache, Loco Translate, Mailster for WooCommerce, Mailster – Email Newsletter Plugin for WordPress, Make Column Clickable Elementor, Smart Post Show, Post SMTP, Regenerate Thumbnails Advanced, Slider Revolution, Simple History, SVG Support, User Role Editor, WooCommerce Satispay, WPC Smart Quick View for WooCommerce, WPC Smart Wishlist for WooCommerce, Variation Swatches for WooCommerce, WooCommerce Stripe Gateway, WooCommerce, Yoast SEO, WP Hide & Security Enhancer, Sequential Order Numbers for WooCommerce, YITH PayPal Express Checkout for WooCommerce, YITH WooCommerce Checkout Manager, YITH WooCommerce Coupon Email System Premium, YITH WooCommerce PDF Invoice and Shipping List Premium
    WordPress wp_mail Owner: /home/eidonsal/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, BNFW->bnfw_update_email_changing_subject, PostsmtpMailer->get_mail_args, WPH->apply_for_wp_mail
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.8.11
    Postman Sender Domain (Envelope|Message): eidonsalus.eu | eidonsalus.eu
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Other SMTP (smtps:plain://mail.eidonsalus.eu:465)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 34516 | 40

    Hi @yodastudio,

    I hope you are doing good.

    I tried to replicate your case on my end but no issue is found. Please create a ticket on our technical support channel so, I can connect you with our technical team.

    Looking forward to getting your issue resolved.

    Thanks and regards,
    Support Team – WPExperts??

    Thread Starter yodastudio

    (@yodastudio)

    Hello there!

    I solved the problem by subscribing to another service, MailerSend.
    Now I send newsletters with MailerSend and all the other emails and notifications with Post SMTP.
    They work both fine.

    Thanks a lot.

Viewing 4 replies - 1 through 4 (of 4 total)
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