• Resolved swanky1

    (@swankypaws)


    Hi There,

    I’ve been getting the run around by going from one place to another but have found the issue to be a woocommerce one.

    I am using the wp mailer smtp plug in to stop emails from office 365 going to junk but they are hitting a limit at 25 per 24hrs. After this, they stop sending until it refreshes.

    I spoke with daddy/office 365 and they are 1000% sure they have no limits anywhere close to this on my account. I spoke with WP Mail SMTP plug in support and they assured me they do not have anything to do with the limits and it’s from the host. I spoke with wp engine my host and they assured me they are not placing any restrictions on this.

    The screenshot of the error I’m getting though does point to woocommerce. Can you please help me resolve this issue. Only 25 emails per 24hrs is horrible and stopping transactional emails sending.

    Here are more details-

    Content
    Mailer: Other SMTP
    The following From address failed: [email protected] : MAIL FROM command failed,User [email protected] has exceeded its 24-hour sending limit. Messages to 25 recipients out of 25 allowed have been sent. Relay quota will reset in 6.36 hours.
    ,550,SMTP server error: MAIL FROM command failed Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 25 recipients out of 25 allowed have been sent. Relay quota will reset in 6.36 hours.
    SMTP code: 550SMTP server error: MAIL FROM command failed Detail: User [email protected] has exceeded its 24-hour sending limit. Messages to 25 recipients out of 25 allowed have been sent. Relay quota will reset in 6.36 hours.
    SMTP code: 550

    Source
    WooCommerce
    /nas/content/live/swankypaws/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php (line: 690)

    The page I need help with: [log in to see the link]

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