Email Shortcodes no longer resolve

  • Resolved samuraiprojects

    (@samuraiprojects)


    3 years, 6 months ago

    Password reset emails from my users are showing up with unresolved short codes. Disabling any UM-related automated email, also seems to prevent my alternative plugin, Beter Notifications For WordPress, from even *generating* an email to begin with, because it seems something under the covers still thinks UM is what’s in charge of sending emails.

    This is supported by the fact that only when I reenable the UM password reset email, do I see anything get created in the email log of PostSMTP. I don’t know if this is related to the fact that I now have two instances of Ultimate Member in my menus, but I have never had an issue with shortcodes in many years, and suddenly this.

    Please help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter samuraiprojects

    (@samuraiprojects)

    I have done more testing:

    – I rolled back UM plugin a couple of times to see no change in behaviour, when going back as far as 2.18

    – Better Notifications For WordPress uses its proper notification, with shortcodes INTACT, when using the ‘Send Password Reset’ link, contained in the Users grid. This proves the site is able to construct and send the shortcodes.

    However, that exact same email should also be dispatched when someone creates a password reset request, but zero email gets dispatched.

    So, at present, the only email that is possible to dispatch, based on the actions of the user requesting it, are if the Password Reset email in UM, is set to enabled.

    The exact same email body that successfully sent via the manual ‘Send Password Reset’ link via a totally different plugin, works – while the one sent via UM, just shows shortcodes without having resolved them to anything.

    I am unsure what else I can safely provide in a public forum to further define the issue.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @samuraiprojects

    Could you please provide the shortcodes or the email template that has this issue?

    Regards,

    Thread Starter samuraiprojects

    (@samuraiprojects)

    Hi, thanks for the reply. I have performed conflict testing and in short, this was related to the content.

    What made this issue more strange is that using the exact same copy-pasted HTML between this form, and another, ahowed that it worked in the other plugin.

    Once I switched themes to Twenty Twenty One, the content was replaced with default content. I copy-pasted that after switching the theme back, and the shortcodes were resolved. I’ll take a closer look at the syntax when customizing the form from this point, as I think the issue came down to [] vs {}

    This is resolved.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @samuraiprojects

    Thanks for letting us know how you resolve the issue. I am closing this thread now.

    Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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