Email Share not working

Hi there

I tested your email sharing button on that page and it worked fine for me, the email came through no problem.

If you’re still having trouble with it, have you tested in different browsers in case there’s a browser conflict?

Can I get this button to open a mail client and add a subject and a link instead of sending an email internally?

That’s not currently an option I’m afraid.

https://snipboard.io/tZeqTA.jpg

this is what is shown in chrome if you enter your email and click enter all you get is a clock wheel.

I notice in Firefox there are other fields which are to be filled out so I tested incognito mode and the share shows the same as firefox. I then disabled all of the chrome addins and it still failed. I am not sure what the next step would be to diagnose why it is not displaying properly

I tested this feature on Chrome and it’s working OK: https://d.pr/i/2V3pb2

Since we’re not able to reproduce this issue, it’s a bit tricky to troubleshoot it further. That said, can you please try reproducing the issue, follow up the guide below, and let us know what you see?

– https://wordpress.com/support/browser-issues/advanced-browser-troubleshooting/#javascript-errors

Update: Silly me:

Works on Chrome when not logged in issue occurs when logged in to the website. It did not occur to me that could be the issue I am sorry I did not check that earlier.

I will need to create your team an account to diagnose how do I get the information to create you an account?

• This reply was modified 3 years, 11 months ago by burner9000.

Works on Chrome when not logged in issue occurs when logged in to the website. It did not occur to me that could be the issue I am sorry I did not check that earlier.

Have you followed up my suggestion in looking at your browser console? Do you see any error there?

If possible, we suggest trying to run testings with only Jetpack and a default theme like Twenty Twenty. Let us know if this issue still exists with that test.

I will need to create your team an account to diagnose how do I get the information to create you an account?

Please give us the information we’re asking above. Then if we’re not able to figure out what’s going on, we will instruct you how to send us a user on your site. NOTE: please send any private info here.

If possible, we suggest trying to run testings with only Jetpack and a default theme like Twenty Twenty. Let us know if this issue still exists with that test.

Still occurs with the twenty twentyone theme, had a look at the browser console and I have not seen any errors. I also deactivated all but snippets woocomerce and jetpack and it is still not sending when logged in.

Thanks for giving that a try. Can you please send us a message using the contact form here? That way we can troubleshoot this issue further.

Please make sure to include a link to this thread in your message. Thanks!

I just put that through thanks

Hey @burner9000,

Thanks for doing that. We’ll be in touch as soon as possible.

Since we’ll be working through this via email from here on, I’m going to mark this thread as resolved.