email sent with Toolset Forms fails to send

  • Resolved hmcody

    (@hmcody)


    5 years, 5 months ago

    I am using Toolset Forms to add a new user on the front end. Once a user is added, a notification is sent to welcome the new user. WP Mail Log shows the email as being sent, but the new user never receives the email and when I look in the Sent Mail folder of my gmail account that is configured to work with WP Mail SMTP, the email doesn’t appear.

    What is particularly strange is that it DOES work if error logging is enabled.

    I am working with Toolset to see if there is anything on their end that would be causing this, but so far they have not found anything. Is there something in WP Mail SMTP which could cause an email to register as sent, but never actually make it to the gmail SMTP server? Or possibly be rejected by it? All of the other emails being sent by my site send just fine.

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  • Hi @hmcody,

    If you were able to send a test email successfully, it sounds like your WP Mail SMTP settings are all set. When you get a chance could you please check the ‘From Email’ header from the Toolset Forms? The ‘From Email’ must be set to the same email address as the email used to set up the SMTP plugin.

    I hope this helps!

    Hi @hmcody – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)
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