Email Sends Twice

  • Resolved kevstasy

    (@kevstasy)


    3 years, 2 months ago

    Hi,

    Email sends twice; one for the order full summary and one for the splitted/child order.

    Been going over the settings and can’t seem to find the correct setting to disable the email for the splitted/child order.

    Would appreciate some help. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support richiewatson

    (@richiewatson)

    @kevstasy please try to turn OFF the New Orders Created After Split option for customer or admin or for both in Emails tab. Let us know if it works for you.

    Thread Starter kevstasy

    (@kevstasy)

    More Info:

    Order’s default status is On-Hold upon checkout.

    Plugin splits the orders into two, and are both On-Hold until we confirm we can process the order from our end.

    2 Automated Emails are sent to customer email at the same time:
    1st: Full Summary of Order (unsplitted)
    2nd: Splitted/Child(inclusive) Order Summary

    I am not sure if this was because of the plugin update (was using 4.4.2) or some things I changed in the plugin settings when I was tinkering with something, but it used to send only the 1st email, which was what I wanted.

    Now I want to disable the 2nd email as it will just confuse customers. Been trying to revert the changes and update I did, to no avail, so I’m thinking it could be something in the settings. Help would be much appreciated. Thank you so much for this wonderful plugin btw, hoping to buy it soon when finances permits.

    Thread Starter kevstasy

    (@kevstasy)

    Hi @richie. Thanks for your reply. It is currently off.

    Actually nothing is ticked on Email Settings right now, and its still sending two emails.

    • This reply was modified 3 years, 2 months ago by kevstasy.
    Plugin Support richiewatson

    (@richiewatson)

    @kevstasy I have tried with the same settings as yours and it is sending one email of the parent order to admin and the same email to the customer.

    Please make sure in your testing, email addresses of admin and customer are not same. Maybe this is the reason you are receiving the email twice.

    Thread Starter kevstasy

    (@kevstasy)

    Hi @richiewatson , im using different emails for admin and customer. The admin is fine as it only receives one email. Only the customer is receiving emails twice.

    By any chance there is a way to restore the plugin to its default settings?

    Tried uninstalling and deleting, but same settings apply when i reinstall it.

    • This reply was modified 3 years, 2 months ago by kevstasy.
    Plugin Support richiewatson

    (@richiewatson)

    We could not reproduce the issue on our end. You can download the version which was working for you.

    Screenshot

    We are noting this point and will review email section again in upcoming versions.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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