Email Sending not working

  • Resolved nehabansal6

    (@nehabansal6)


    3 years, 8 months ago

    I have a subscription form for users that seems to be not working. I found a list of new subscribers who haven’t confirmed their subscription. So I went in to enter my personal email to subscribe but received no email to confirm the subscription.
    I followed the troubleshooting steps available in knowledge base and authorised the sender’s email again but still nothing happens when any user tries to subscribe.
    I am using MailPoet sending service which requires 2 step confirmation but it seems my users never received the confirmation email.
    I have also tried purging my server cache as well my system cookies.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @nehabansal6,

    Thanks for reaching out!

    Can you please share your site’s URL and a link to your subscription form as well?

    Thread Starter nehabansal6

    (@nehabansal6)

    Hi @treibalen
    I have switched to using my own sending service. Even after multiple attempts to fix the issue as per instructions, I was unable to send out emails using MailPoet service. Definitely something wrong there

    Since my website is live and switching it back to MailPoet sending service would be risky for me at the moment, I will let it continue as is. Thanks for checking on this.

    Hi there @nehabansal6,

    I’m sorry to hear about your experience with MailPoet.

    Please do let us know if you’d like to keep digging into it.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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