email responder doesn’t work

still not working

I tried to deactivated the existing version, 1.1.2 and then completely delete in the plugin menu and then physically delete in the content directory. then I ftp the entire directory from your link to the content directory. In the plugin menu, I can see the plugin has been re-installed and activated (as it says now

“There is a new version of WR ContactForm available. View version 1.1.2 details or update now.”

did a sample submission. still don’t get email responder to work. try it yourself.

btw, should I check “sent to data: email”? what does it mean? it’s checked as of now.

Hi kailibuy,

Thank you for the response. If you click on ‘sent to data: email’, after form is submitted. The submitted will also receive the notification email with inputted data.

Could you send me the temporary admin account via the private message (https://i.imgur.com/593SclB.png) on our forum support here so that i can help you investigate the problem

Have you a good day
sincerely,
wr support team

message sent on wr forum. please check

hi kalibuy,

Yes, i have received it, thank you for the private message. I am working on it. I will come back to you as soon as possible.

Best regards
wr support team

Hi kailibuy,

Thank you for the patience, i have checked it and it working well. You can see here is the email sent to my email after submitting it. I used another email for the email notification on the box “send to emails” for sure it works. (https://i.imgur.com/ifJYNu3.png). The reply to box -” Send to responder” is the email which will be replied when the submitter reply to the responder email. You can re-test it here . Please let me know if it is going right.

Have you a good day

Sincerely,
wr support team

I tested on the test form. It didn’t work as I expected. Let me first try to clarify the intention of this function. Basically, if the submitter put an email in the submitted form, this function would send an email to the submitter to confirm that the information submitted has been received. So to me, the Reply-to field should NOT have a static email address, but instead take the email address from the submitted information. If I designate a fixed email address in the field, all emails will be sent to the email address I designated. not really what it’s intended to do, is it?

Hi kailibuy,

Thank you for your time answering me. If you don’t set a static email for submitter reply to, You just leave the reply-to field blank. For the reply to field from the form owner to submitter; of course, you can designate a static email : https://i.imgur.com/yYVCPgO.png.

Have a good time

Sincerely,
wr support team

Hi, please try here and do a test submission. here

I can get the notice email that includes the information submitted. what I’d like to get is for the submitter to get a confirmation email.

For now, I can’t seem to get it to work.

I don’t really see where you designate an email address to send the submission confirmation email to.

Hi kalibuy,

Thank you for the reply, i have tried submitting a form from your link. Here is the confirmation sent to my submitted email on the form. You can take a look here: https://i.imgur.com/aZlwRWU.png

you can designate an email address to send the submission confirmation email to be check the box namely Email: https://i.imgur.com/02IRyY8.png

Please let me know if you can figure out it

Have you a nice day
Sincerely,
wr support team