email reply via forward address

  • Resolved xoail

    (@xoail)


    1 year, 5 months ago

    My piped email is [email protected] [using Gmail workspace]. I’ve added a forward address in email pipe settings to [email protected]. Iv’e created an agent in supportcandy with same email.

    Email piping is working fine. Tickets are being created fine when user emails [email protected]

    I want to reply to the ticket via email using [email protected] address. I am using Sendgrid to send a reply using [email protected] as from address and sending to [email protected]. I am keeping the same subject but it is not working. I received “The ticket can not be created for non-registered users!”.

    The email headers look all good. Am I doing something wrong?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello @xoail,

    Thanks for contacting us. I hope you are doing well.

    Please create a ticket on our Support portal as here on the www.remarpro.com forum, we offer support to only queries about the free version.

    For queries related to premium add-ons like Email Piping, you need to create a ticket on our support portal.

    Thank you.

    Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    We did not heard back from you regarding the topic you raised. Please let us know if you need assistance.

    Otherwise, the topic will be marked as resolved.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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