Email / Password not recognized on Checkout Page

  • Resolved kjdesign

    (@kjdesign)


    3 years, 2 months ago

    After filling in all the required fields on the checkout page, the system doesn’t seem to recognize that an email address and password have been entered (as required). Customers are getting error messages even when these fields are being filled out correctly. See video for an example (you can skip ahead to about the 50-second mark): https://www.loom.com/share/ca099aded41141149e9ffa0aaf0ec0c9

    The buttons on the checkout page look different now too, though that’s not nearly as high on the priority list (but possibly related?).

    Things I’ve tried:
    – Disabled all plugins except Woo – same result
    – Rolled back to the previous version of Woo – same result
    – Used different browsers (Firefox & Edge rather than Chrome) – Both seemed to recognize the email, but not the password
    – I tried switching themes to see if there was a conflict, but since this was built with Divi, the checkout page just has a bunch of shortcode.

    Not sure what the next step(s) should be, or if I’m missing something really obvious?? This website is relatively new (well, she’s had it for years but is only just now trying to drive traffic to it). I did test everything out before going live with it about a month ago, and everything worked just fine back then. She’s also had a handful of people place orders with a coupon code as recently as last week, and those went through as well.

    Any help/suggestions would be very much appreciated!!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter kjdesign

    (@kjdesign)

    One more piece of the puzzle…if I’m already logged into the website (under an account I created previously, when testing orders), everything works fine. It’s apparently only when a new customer is trying to make a purchase and create an account that things get hung up…

    Thread Starter kjdesign

    (@kjdesign)

    Annnnd I probably should have included this in my original post.

    It says that the cart/checkout pages don’t have the shortcode, but they do have Woocommerce blocks and they LOOK ok…but maybe that’s the problem?

    System Status Report:

    
### WordPress Environment ###

WordPress address (URL): https://www.financialliteracylessons.com
Site address (URL): https://www.financialliteracylessons.com
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REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
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WP Cron: ?
Language: en_US
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PHP Post Max Size: 516 MB
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cURL Version: 7.80.0
OpenSSL/1.1.1m

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DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Post Type Counts ###

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

ManageWP - Worker: by GoDaddy – 4.9.13
BackWPup: by Inpsyde GmbH – 3.10.0
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LLC – 1.3.5

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WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.2

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Wordfence Security: by Wordfence – 7.5.7

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.2
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API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
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rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #102 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #105 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child Theme
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.14.5
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: Divi-child/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 78
Oldest: 2021-12-13 07:02:59 -0800
Newest: 2022-01-11 13:20:49 -0800

### Status report information ###

Generated at: 2022-01-11 13:25:04 -08:00

    @kjdesign

    Thanks for providing the logs and more information.

    Can you choose the cart and checkout pages in WooCommerce -> Settings -> Advanced -> Page setup then try to reproduce the issue again?

    Thread Starter kjdesign

    (@kjdesign)

    Hi Oyadeyi,

    Thanks for responding! They were already selected, but I reselected and saved them again, and I’m still having the same issue…

    Hello there,

    That’s odd.

    To take a better look please provide the following:

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thanks.

    Thread Starter kjdesign

    (@kjdesign)

    Ok so I switched the checkout page back to the standard editor (instead of Divi), and it seems to have worked. I tested it on the staging site and live site. I’m waiting to hear if her customer can place the order now…fingers crossed!

    Mirko P.

    (@rainfallnixfig)

    Great! Thank you for letting us know.

    We’ll be here if and/or when you are ready to continue and share your findings.

    Cheers.

    Thread Starter kjdesign

    (@kjdesign)

    @ihereira error logs are pasted below. I’ll follow up when I hear whether her customer was able to purchase successfully!

    2021-12-13T08:41:55+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T10:36:33+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T15:04:15+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T15:13:07+00:00 CRITICAL Uncaught Error: Call to a member function get_gallery_image_ids() on null in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php:961
Stack trace:
#0 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(323): et_builder_wc_render_module_template('woocommerce_sho...', Array, Array)
#1 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Images.php(392): ET_Builder_Module_Woocommerce_Images::get_images(Array)
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woocommerce_Images->render(Array, '', 'et_pb_wc_images', '', '', '', '', '')
#3 /home1/finanff9/public_html/wp-includes/shortcodes.php(356): ET_Builder_Element->_render(Array, '', 'et_pb_wc_images')
#4 [internal function]: do_shortcode_tag(Array)
#5 /home1/finanff9/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(et_pb_...', 'do_s in /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php on line 961

2021-12-13T17:04:53+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

2021-12-13T20:20:44+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

2021-12-13T20:21:18+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

2021-12-13T20:22:49+00:00 CRITICAL Uncaught Error: Call to a member function get_sku() on null in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php:28
Stack trace:
#0 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home1/finanff9/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(1638): wc_get_template('single-product/...')
#2 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/feature/woocommerce-modules.php(1062): woocommerce_template_single_meta()
#3 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(293): et_builder_wc_render_module_template('woocommerce_tem...', Array)
#4 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/module/woocommerce/Meta.php(391): ET_Builder_Module_Woocommerce_Meta::get_meta(Array)
#5 /home1/finanff9/public_html/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3272): ET_Builder_Module_Woo in /home1/finanff9/public_html/wp-content/plugins/woocommerce/templates/single-product/meta.php on line 28

    Hi @kjdesign

    Thanks for sharing the error logs. Seems there are compatibility issues with Divi.

    We’ll look forward to hearing from you whether purchasing could be successfully done, so that we can troubleshoot further in the correct direction.

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 10 replies - 1 through 10 (of 10 total)
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