Email over SMTP

  • Resolved Ron H

    (@ronkh)


    6 years, 11 months ago

    I am having an issue with email notifications from this plugin. WordPress is configured with WP Mail SMTP to send all email notifications over SMTP. Test emails and WooCommerce email notifications are working fine. I am switching to this plugin from Ninja Forms where SMTP emails also work fine.

    However when setting the email notifications for this plugin, the messages are being sent without SMTP authentication.

    Here is the error I am getting with this plugin from the SMTP server.

    2018-03-27 22:31:20 dovecot_login authenticator failed for (www.REMOVED.com) [IP_REMOVED]:53968: 535 Incorrect authentication data ([email protected])

    Does anyone have tips on proper configuration of email notifications over SMTP using this plugin? Nothing I try seems to work as it seems the form uses its own email handler. All other plugins and site features that send email are properly sending over SMTP. This is the only plugin that is having an issue.

    Thank you!

    • This topic was modified 6 years, 11 months ago by Ron H.
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  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    Dear Ron,

    Thanks for pointing out this issue.

    Our development team is working on that problem. We will share a solution as soon as possible.

    Thanks for understanding, have a nice day!

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    Hi Ron,

    Please note that we weren’t able to reproduce the issue using the mentioned all plugins.
    We will be very grateful if you give us an opportunity to have a closer look at the described issue. Please contact our support team using the following email address:[email protected]

    Thanks in advance, have a nice day!

Viewing 2 replies - 1 through 2 (of 2 total)
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