Email order doesn’t show BOGO free item

  • Resolved morlo

    (@morlo)


    1 year, 9 months ago

    Hi,

    after automatic apply of coupon (BOGO: 2+1 free) on the checkout, on the email order that is sent to the customer and on the confirmation order only the 2 items are displayed without the free product.

    Basically, the coupon is visible on the checkout but not on the email order.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @morlo,

    Thanks for reaching out to us.

    Can you please check that the free product and the applied coupon is visible on the WooCommerce > Orders page? It is possible that the coupon is removed while placing the order due to usage restrictions set in the coupon.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @morlo,

    We are marking this thread as resolved since it has been inactive for a while.
    Kindly create a new ticket if you are still facing the same issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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