Email Notifications of New Comments Not sending

  • I have contacted my hosting company and the maker of my theme about this. Both said this is a PHPmailer function on the wordpress site. Starting on Thursday, I stopped receiving an email when a new comment was posted. I contacted my hosting company after trying out a few things, they determined it was the PHPmailer function. I even switched out the gmail account address I have used since the beginning of creating my blog. I changed it to an outlook account. I received one comment like that, then it stopped working too. Everything goes through fine on my website comment wise, and my emails work great with everything else, I just no longer receive an email notification when a comment is posted.

    I contacted a web developed who said it was definitely a core wordpress situation. I just need help trying to figure out how this can be fixed. Thanks!

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  • Thank you! I just wish I could’ve been more helpful.

    I came to this forum first, when the issue started, and then it mushroomed from there. ?? I wrote the post to help fellow blog owners and quite a few had no idea, so I’m glad I put it out there.

    I wish you a speedy solution, and if I stumble over anything that might help I’ll let you know.

    Thread Starter lexie2302

    (@lexie2302)

    After I posted this question months ago, I talked with a web developer. It appeared as though my email notifications weren’t getting through to gmail or outlook. They set me up with a domain email and had everything routed to that email instead of gmail or outlook. It has worked great! I found out that gmail and outlook blacklist certain things as spam, it won’t even make it to your spam folder. Mine wasn’t an issue with people getting emails, but rather I wasn’t getting notifications when I had a new comment. It has worked since changing my email to my domain name. I used similar steps that @toweller used! Hope this can help you @drchelseand ??

Viewing 2 replies - 16 through 17 (of 17 total)
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