Hello @marketingelevate !
I hope you’re having a great week!
I’ve checked both of the forms and from what I see, there’s no complexity there – just standard notification emails set to be send to two recipients.
I’ve tested those on my test site with additional email logging enabled and the messages are showing up in the logs correctly – which means that they’ve left the WordPress site but doesn’t give any additional information as to what happened to them later. The notification didn’t arrive to my inbox as well.
I’ve then tested the setup with our plugin Branda where I’ve configured email sending via external SMTP service (Gmail). This time the notification arrived immediately (you may have received it as well).
Most likely in this case it’s a matter of major email services dropping emails sent from WordPress using the standard PHP mail() function. Some providers even drop all of the messages and don’t bother to deliver them at all, some may deliver some of the messages based on the content. Therefore, it’s generally a good idea to setup an external SMTP service to be used to send the emails from a WordPress site.
The setup requires a plugin that has this functionality – our plugin Branda does have that in Branda >> Emails >> SMTP. The setup is similar to setting up an email app on the phone etc. and in most cases the credentials are the same.
We have docs that show how to set that up as well: https://wpmudev.com/docs/wpmu-dev-plugins/branda/#smtp
If you’re planning to use Gmail, you’ll need to generate a separate password which is required by Google for additional security (so that you don’t have to use your actual password that would give access to your entire Google account): https://wpmudev.com/blog/how-to-use-gmail-to-send-wordpress-emails/#Gmail-SMTP-Ultimate-Branding
Hope this helps!
Kind regards,
Pawel
