Email notifications not working

Hi @nykoal

Sorry to hear you are having this issue.

Could you please go to your Form > Behaviour, scroll down to rendering and enable the Load from Ajax option?

Then check if the issue is gone,

Let us know the result you got.
Best Regards
Patrick Freitas

I have the exact same issue too.

A Stripe payment form isn’t working but the same exact form with PayPal is. I have AJAX option on. Going to try with both the AJAX options off maybe.

Not only does it not send emails it doesn’t even save the submission in the database and occasionally people report other issues with it not working too randomly.

Payment goes through. No idea what they actually want until they contact me.

Form has pagination so not sure if that could be an issue or what it could be.

Update: Apparently it shows an error for them of some sort on submit but I wasn’t able to figure out what it is. When I run it in test mode it works perfectly fine.

• This reply was modified 4 years ago by ryvix.
• This reply was modified 4 years ago by ryvix.

Hi @rrhode,

Sorry to hear this.

Please try disabling the Ajax options and check if any browser console errors are shown. If the issue persists, create a new thread where you provide us with a test page of the form in test mode so that we can further check this for you.

Best,
Jonathan S

Hi @nykoal

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas