Email notifications not sending after signup

  • Resolved Pantelis Orfanos

    (@ironwiller)


    3 years, 11 months ago

    Hi Roland.
    Good morning and happy month ahead.
    I have a very weird issue since last Friday.
    Everything was working fine till then for the above topic but since then i have noticed, verified and also my client as well that when a participant is signing up the email that it suppose to be sent to him and to the client’s email as notification isn’t being sent.
    Till Monday, i was using default php mailer from WordPress. On Monday i’ve added even Post-SMTP thinking that perhaps this might be the issue. Unfortunately this didn’t change anything for it.
    What i did add on Friday from aspect of plugin is the Combo Multi search addon of yours but i assume that this has nothing to do with signup, and i even tried conflict test and deactivate it but still no luck on working properly.

    The most funny thing is that, sometimes and i literally say sometimes, it send the emails but not as it should, for example, last tests that i did yesterday, the test6 notification emails was sent, when i submit the test7! and the test7 notifications never arrived.

    i can send you also the latest log to check this issue if you’d like.

    Is there a possibility that there might be an issue with the latest WordPress Core update to 5.7 which i have right now? I see that your plugin is supporting till 5.6.2

    Should i downgrade the core till this is ok?
    Or there might be another problem?

    Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Pantelis Orfanos

    (@ironwiller)

    after digging into debugging found the solution…lol..
    and the solution was the shortcode of [pdb_signup_thanks]

    i had a redirection to another thank you page but because actually i didn’t need to have any message but just the content of the new page, i didn’t add the shortcode to this other page.

    When i finally, after several tries, added it everything works like a charm..

    Can you please in your next update not have it as mandatory to have it in case we don’t want to present any message?
    As i saw the record is being added to the db but it doesn’t give the execution to send the notifications, most probably (i haven’t checked your code) cause you have that triggered when it sees the [pdb_signup_thanks] shortcode.

    Thanks once more for your wonderful plugin.

    Ps: one small extra recommendation if you’d like due to the fact that its not CLEAR that its A MANDATORY to have if you redirect to another thank you page, can you write that to the specific section so it won’t trouble others? Thank you! ??

    Plugin Author xnau webdesign

    (@xnau)

    Thanks for your feedback, yes I do plan to make it possible to use a “thanks” page that does not require the [pdb_signup_thanks] shortcode. It is possible to use that shortcode in such a way as to not print anything by blanking out the “Thanks Message” setting.

    The need for this shortcode is in the documenatation, but maybe it’s too easy to miss, I’ll take a look at that.

    Thread Starter Pantelis Orfanos

    (@ironwiller)

    Hi again Roland.

    Yes i do agree that there is in the documentation (i’ve went through it thoroughly, check screenshot specific: https://nimb.ws/WSj7Z4)
    but even though it DOES say MUST to complete the sign up and show the “thanks” message, it might focus more to “show” instead of ALSO its mandatory to COMPLETE the sign up AND send the notifications.
    perhaps it might be good idea to “seperate” these two actions”
    – sending the notifications
    – use of the thank you message shortcode.
    which as i assumed are currently connected.

    the funny thing is that there IS somekind of a bug at this specific process, that this was what started the whole turmoil of debugging, that SOMETIMES it DOES sends the notifications..lol..
    I’m sure you’ll figure it out ??
    i can help debugging if you’d like, just find me on community slack to discuss further.

    All the best and again thanks for this great plugin you have ?? <3

    Plugin Author xnau webdesign

    (@xnau)

    Yes, thank you, I appreciate your feedback, it’s how I know how to improve things.

Viewing 4 replies - 1 through 4 (of 4 total)
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