• Resolved lsalas

    (@lsalas)


    Hi–I’ve used Jetpack for years. I have the subscription by email widget active and it has stopped sending email notifications. I have updated all plugins plus WP, so everything is fresh. In fact, Jetpack was uninstalled and reinstalled, too. I was having a problem with scheduling posts. Now that problem is resolved and posts are scheduling, but email subscribers are not being notified. Help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter lsalas

    (@lsalas)

    PS That’s just a blog post example. I’ve pubbed numerous posts over the weekend and today while testing this, but I’ve switched them all to private.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @lsalas,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    I checked your Jetpack connection and all is good, which is a good place to start. I also had a look at the email logs for your account, and it looks like the notification email for this post has been set out to our email address as expected, three days ago.

    Could you check your spam/junk folder in case the emails have landed in there?

    Can you also tell me if this post was scheduled? Have you tried publishing a post without scheduling it to see if you receive the email notification this way?

    Let me know about that, and we’ll take it from here.

    Thanks!

    Thread Starter lsalas

    (@lsalas)

    Stef, thanks for your answer. For about five days, no email notifications were being sent out (either to me as a subscriber nor several other subscribers I checked with). I had been checking my spam folder regularly, and no notifications there, either.

    Then on Wednesday morning, notifications apparently started working again. I don’t know how or why. They now seem to be working on both scheduled and non-scheduled posts.

    So, I guess no further action is needed–fingers crossed. Thanks for your reply!

    Cheers,
    Laura

Viewing 3 replies - 1 through 3 (of 3 total)
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