Email Notifications are blocked

Hi @nagendraksc

Thanks for using PublishPress Planner.

The error seems saying the WPEngine email is blocked by MailChannels. Have you tried contact WP Engine in this case?

Our plugin does not set a custom email and rather use the wp_mail function. So this issues does not have any correlation with our plugin.

Thanks,

Thanks for the reply.

Also when i update the post it is triggering the email 2 or 3 times can i know the reason ??

And some times I’m getting below message in the notification log:

Skipped – This notification is very similar to another one sent less than 10 minutes ago for the same receiver

@nagendraksc Can you please make sure you have 1 notification for 1 trigger only? This is usually happening because you have multiple notification setup for 1 trigger.

Thanks

i have selected to trigger the mail when an post is updated but I’m getting mails whenever someone is clicked on “Add New Post”.

@rizaardiyanto Please help me, How to stop sending mails when someone click on “Add New Post” button.

• This reply was modified 5 months, 4 weeks ago by nagendraksc. Reason: mentioned the supporter

@nagendraksc The update the post trigger new post as well, and that is expected behavior.

Can you please let me know what kind of notification that you are trying to achieve?

Hi @rizaardiyanto Thank you for your quick response.

Actually i don’t want to trigger an email when they click on “Add New Post”.

i Want to send an email only for after the draft post update.

So it is possible to stop email trigger for “Add New Post” ??

@nagendraksc

i Want to send an email only for after the draft post update.

Have you tried to set your notification like this instead?

Hi @rizaardiyanto

Actually i don’t want to trigger an email when the user try to create a post(Normal post).

Currently the mail is triggering from “Existing post is updated” template. And it is triggering from checkbox: “When the content is updated” is checked. But it is used to trigger the mail when the post is updated but Now I’m getting mails when i try to create a new post(Normal post).

• This reply was modified 5 months, 3 weeks ago by nagendraksc. Reason: change the content
• This reply was modified 5 months, 3 weeks ago by nagendraksc.

@nagendraksc When you set the notification as per your image, it’s expected to get notification when there is new post, because post update is also triggered when create new post.

That’s why I recommend the other configuration instead, from draft to draft.