Email Notifications

  • Resolved alanaj7

    (@alanaj7)


    7 years, 3 months ago

    Hi there! First, thank you so much for this plugin. I’ve been searching for a clean, easy to use, straight forward reviews option for my site and your plugin is PERFECT. One question for you. When a review is submitted, email notifications aren’t coming through. I’ve tried the admin and the send to multiple email options but neither work. Perhaps, I’m missing something. How do I get email notifications to work? Please let me know when you have a moment. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    If emails are not sending correctly, the most common reasons are:

    1. You are trying to send mail from a local development server on your computer. This will not work unless sendmail has been configured correctly.
    2. Your remote server is not configured correctly to send mail though PHP.
    3. Your remote server is not sending the correct mail headers which causes your email to be flagged as spam and either rejected outright, or sent to the spam folder.

    If you are having problems sending mail with your local development server (on your computer), I recommend you search duckduckgo (or google) for how to install and use MailHog.

    If you are using MAMP, here is a starting point for you:?Setting up Mailhog on MAMP.

    Alternatively, you may want to check out?Local by Flywheel. It does what MAMP does except it’s free and more user friendly. It also has MailHog built in.

    If this issue is happening on your remote server, then you can easily test if the problem is with your server configuration by installing the SendGrid plugin. You will need to sign-up for a free SendGrid account and generate an API key to use with the plugin. After that, try sending a test email from the SendGrid settings page. If all goes well, try again to submit a test review and verify that the notification is sent.

    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    Thread Starter alanaj7

    (@alanaj7)

    Thank you for your prompt response. I’m not using a local development server. I have a VPS through Hostgator and other emails send properly through my contact form. I will check with my host to look into #2 & 3.

    Plugin Author Gemini Labs

    (@geminilabs)

    If you email me at site-reviews[at]geminilabs.io I can send you a temporary API key to test SendGrid with.

    Site Reviews uses the default WordPress wp_mail function for sending email notifications. If it works using SendGrid, then the issue is likely with your server.

    I also recommend you test your server IP address with this tool: https://mxtoolbox.com/blacklists.aspx

    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    Thread Starter alanaj7

    (@alanaj7)

    I activated and tested the SendGrid plugin. The test emails came through but when I tested the review submission, it didn’t work. I’m not sure what else to try. Please let me know when you have a moment. Thank you.

    Plugin Author Gemini Labs

    (@geminilabs)

    Would you please send me the system info report from the plugin? I just tested notifications and they are working here, so maybe there is a plugin conflict somewhere.

    Send the System Info report to site-reviews[at]geminilabs.io, you can find it from the Site Reviews/Get Help/System Info page.

    Plugin Author Gemini Labs

    (@geminilabs)

    Also, please confirm that the email in your WordPress > Settings > General Settings > Email Address is a correct email address and the correct format (i.e. does it end with “.com” or “.net”? etc.) as this is the email address that notifications are sent FROM.

    I can see in the SendGrid logs that the only emails that were dropped were sent with an email address ending in .com whereas the emails that were delivered were sent from the same email address as one of the two you used, except it ended with .net.

    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    • This reply was modified 7 years, 3 months ago by Gemini Labs.
    Thread Starter alanaj7

    (@alanaj7)

    Thank you for your help. I’m marking this thread as resolved per your email assistance. For anyone else experiencing this issue, I changed my WordPress Admin email to an email associated with my site. I removed, [email protected] and added [email protected].

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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