Email notifications

  • Hi there,

    I have started using the booking system and quite a few people are not able to complete payment via paypal (various reasons).

    That’s ok as I can send them a reminder email for payment – I have tried doing this via the ’email notification’ area making a custom email including a link to paypal. But when I hit ‘send’ the email is not going through.

    Any ideas on how to resolve this?

    Or perhaps there could be a ‘payment reminder’ feature as part of the system?

    Thanks,
    Darrryn

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    we don’t have this issue on our side.

    Did you verified that your website sends out email notifications?

    D.

    Thread Starter mckayphotography

    (@mckayphotography)

    Thanks for the reply. It was working…now stopped. I did update wordpress in between.

    Hmmm, how do I verify this?

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    add a new wordpress user and verify if you still receive the email notification sent to the admin.

    Or try the password reset just to verify that wordpress is sending out emails.

    D.

    Thread Starter mckayphotography

    (@mckayphotography)

    Yes I am still getting emails then.

    Would adding URL’s to the email content affect it?

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    Try with plain text

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    which version are you using? the 3.8.1 has some bugs revert to 3.7 until the next release please

    Thread Starter mckayphotography

    (@mckayphotography)

    I have tried with plain text and the default “Hi [name], [salon name]’ but still no luck.

    I am on WordPress 4.6.1 and plugin Version 3.8.1 so will try reverting.

    Does it matter what the booking status is? Do they need to be a confirmed booking?

    Plugin Author Dimitri Grassi

    (@wordpresschef)

    Hi,

    you should have a look at your server’s errors logs.

    D.

Viewing 8 replies - 1 through 8 (of 8 total)
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