Email notification with order details are not sending

  • Resolved Aliah28

    (@aliah28)


    4 years, 6 months ago

    Help. All my orders (downloadables) are not sending email notification for download and a the info. Payment proceeds well, status remains on “processing”.
    All functions in settings are ?? checked including processing, completed order etc. EXCEPT customer invoice /order details that has a ?? ( manually SENT -even manually they are not sending) and in the configuration at the bottom a concerning note ‘this template has been overriden by ur theme and can be found at (….) (A horrible piece of coding is in the template i wouldn’t know how to fix). How can I fix it pls?
    What’s going on?!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    Thanks for contacting us and I hope you’re doing well ??

    Seems this question is not related with our plugin YIH WooCommerce Questions and Answer.

    We don’t have any settings for orders.

    Anyway seems your theme override your template. In order to see if the problem is related with the theme, I suggest you to try to switch your theme for a default theme like TwentySixteen.

    I hope it helps you.

    Have a good day.

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    I hope you’re doing well ??

    I am setting this topic to solved for now as we have no more news from you, but please feel free to open a new one at any time to receive additional support on this issue

    Have a good day.

Viewing 2 replies - 1 through 2 (of 2 total)
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