email notification when Assignee change

extra details:

• other emails, such as registrations or new tickets, if they arrive without problems.

Hello @waylayer,

Yes, you can send automatic email notifications to the Assignee by adding “assignee” to the recipient list of email notifications. Please visit the documentation for more info.

thank you @miliighe,

i just look in that setting but i have “assignee” in the “New ticket staff notification” and when a new ticket is created all agents got the notification but when i (as an admin) add an “assignee” to the new ticket the “assignee” dont get a notification

https://app.screencast.com/DWedkWDqtnvgx

Hello,

Please create a new ticket notification and select the event type “Change Assignee” and add assignee to the recipient.

thank you @miliighe,

it works perfectly!