Email notification translation and profile problem

  • Hi,

    1. I translated the welcome email message, both subject and body.

    I registered test account and received email that had translated subject and UNTRANSLATED body. Checked again in admin, yes, it is translated, but somehow is not picked up by script. It picks up the original text from somewhere.

    2. My test user had “Your profile is looking a little empty. Why not add some information!” written in their profile. So, I clicked on add, a text box showed up, I wrote a line there, added even the cover and the profile pics. Saved and it … still says “Your profile is looking a little empty. Why not add some information!”.

    • This topic was modified 7 years, 8 months ago by recons.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @recons,

    1. Can you please provide screenshots so we can further check?
    2. This might be related to the profile fields. Can you please add some more fields in the profile form and see if this will resolve the issue?

    Thanks.

    Thread Starter recons

    (@recons)

    @ultimatemembersupport

    Subject of email I received when registering:
    Добро пожаловать на ****

    Subject in Admin area for welcome email:

    Добро пожаловать на {site_name}!

    So that matches!

    Now body did not change with translation.

    Text I received when registering:

    Thank you for signing up!Your account is now active.
    Login to our site
    If you have any problems, please contact us at ******
    Thank you!
    The ***** Team

    The text in Admin area

    Здравствуйте {display_name},

    Мы рады приветствовать вас на {site_name}! Ваш аккаунт активирован.

    Для входа воспользуйтесь адресом ниже:

    {login_url}

    Ваш e-mail: {email}

    Ваш username: {username}

    Если у вас будут проблемы, то свяжитесь с нами по адресу {admin_email}

    С уважением,

    {site_name}

    Thread Starter recons

    (@recons)

    @ultimatemembersupport

    why do you ignore this?

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @recons,

    We apologize for the delays as we have quite a lot of backlogs and it is taking time before i come back to your tickets. Can you please check if the Email HTML option is turned on in UM > Settings > Emails?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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