• Resolved testerimaker

    (@testerimaker)


    I have no idea why the administrator notification email sent to the customers, but not the administrator’s email. Please help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author codepeople

    (@codepeople)

    Hi,

    Please check the “from” email address used in the settings. Note that if you use a “from” email from a public email service like “@hotmail.com”, “@aol.com”, “@outlook.com”, “@gmail.com”, … it will be filtered by most antispam systems since the email will be identified as “not originated at the expected server”.

    Try first using a “from” email address that belongs to your website domain, this is the most common restriction applied in most hosting services.

    If that doesn’t work please check if your hosting service requires some specific configuration to send emails from PHP/WordPress websites. The plugin uses the settings specified into the WordPress website to deliver the emails, if your hosting has some specific requirements like a fixed “from” address or a custom “SMTP” server those settings must be configured into the WordPress website.

    Thank you for using the plugin!

    Thread Starter testerimaker

    (@testerimaker)

    Ok I will go check the settings first, thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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