Email Notification Stopped Working

  • Resolved hlwt

    (@hlwt)


    18 years, 11 months ago

    I searched the form and didn’t find anything exactly like my issue, so I’m posting this thread.

    It seems in the past 24 hours all email notifications have stopped working. I’m running WP 2.0.2. Comment notification doesn’t work anymore, my contact form isn’t working anymore and if I try to email myself the backup of my database using the backup plugin, it doesn’t work anymore either.

    I tried emailing my admin email address directly and that works, so it seems to be something with Word Press but I haven’t changed anything in over two weeks.

    I also emailed my host support but have not heard back.

    Any help or advise would be great. Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)

  • That sounds like your host has changed the mail settings. Hopefully your email will get a response with a remedy.

    Thread Starter hlwt

    (@hlwt)

    podz: Thank you for your reply.

    Do you have any suggestions of what I should tell my host when they reply to look for on their end?

    Thanks again!

    Thread Starter hlwt

    (@hlwt)

    If my host did change my mail server settings, what could they have changed to cause this? I have not heard back from them as of yet and it’s driving me crazy and I can’t seem to find anything what describes what they might have done.

    Others have had this issue as well but no replies on how it was corrected if it was even fixed.

    When I get a reply from my host, I’ll be sure to post about it to help others and if someone can help me with a fix or what to look for, please reply.

    Thanks in advance!

    Thread Starter hlwt

    (@hlwt)

    Ok, so the issue is now fixed. It appeared to be on my host side.

    Here is the reply I received from my host:

    “I have just been advised from our Operations Team that we had temporarily disabled the surgemail filter which is applied to the web servers on Saturday until yesterday. This was done as our building was undergoing upgrades to the power supply. How this would have affected you would have been that emails would have been queued up and sent at a later time when the surgemail filter was reactivated. We apologize for any inconvenience this may have caused for you.”

    I’m not familiar with surgemail filters but once they turned the thing back on, I received all the back log of emails, comment notifications, etc., so if you are having this issue, ask your host if they are using surgemail filters and if so, turn it back on.

Viewing 4 replies - 1 through 4 (of 4 total)
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