Email Notification Not Sending

  • herbyderby

    (@herbyderby)


    8 years ago

    Greetings,

    When I place an order for a gift card to give to someone, I enter their email address, but I only get a receipt for the order, but the recipients of the gift don’t receive the email that they’ve got something.

    I have the email setup in the Shop Name. In fact, I have the BCC setting so the Admin should receive the email. I am Admin and it’s not coming through.

Viewing 4 replies - 16 through 19 (of 19 total)

  • I installed the Postman SMTP plugin and it allowed me to diagnose the issue I was having of the customer not being emailed the code in the order completed email. I recommend anyone having this issue to install the Postman, make a test order and then check the Postman email logs to see if the email was sent or errors created.

    I have fixed the problem (related to a different plugin) and it is now working properly.

    By the way, Postman SMTP does not show any errors or any signs an email was attempted.

    Plugin Author YITHEMES

    (@yithemes)

    Hi all,
    we have just tried with the latest plugin version and WordPress 4.7, WooCommerce 2.6.9 and it works as expected, please see the attached image

    Plugin Author YITHEMES

    (@yithemes)

    It seems that the preview is not visible, here there is the image URL https://it.tinypic.com/r/ftowzr/9

Viewing 4 replies - 16 through 19 (of 19 total)
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