Email notification does not work

  • justicefriends

    (@justicefriends)


    8 years ago

    hello,

    i have noticed that many of these features are not available in the basic version although you mention them on your website
    https://www.bravowp.com/downloads/wordpress-helpdesk-plugin/

    but i would say email notification seems to be mentioned even in the settings.
    how ever i have not manage to get any email notifications neither to the ticket creator (who is a contributor) nor to the assigned agent who is the site admin.

    i have checked both with gmail and other providers, nothing arrives.
    turned on log (debugging) but nothing inside as error or failure or message.

    so what should be done, how shall this work?
    cheers
    jf

Viewing 1 replies (of 1 total)
  • Plugin Author bravowp

    (@bravowp)

    Yes you are right, sorry we did not update the features comparison page for a while…
    The attachents and notifications were moved into the Professional version some releases ago. I will update the website right away.

    Thank you and sorry for the confusion.

Viewing 1 replies (of 1 total)
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