• Resolved rushmamun

    (@rushmamun)


    Hi there,

    Thanks for your valuable support. We’re not getting emails on new orders. We’ve tried few times to enable email notification on Woocommerce> Settings> Emails> New order> Manage.

    We found the tick mark automatically being uncheck after the page relaod.

    Here’s our system status report:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.excellenceresumes.com
    Site address (URL): https://www.excellenceresumes.com
    WC Version: 7.8.2
    REST API Version: ? 7.8.2
    WC Blocks Version: ? 10.2.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.85.0
    OpenSSL/3.0.9
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.8.2
    WC Database Prefix: wpfo_
    Total Database Size: 426.62MB
    Database Data Size: 379.17MB
    Database Index Size: 47.45MB
    wpfo_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpfo_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpfo_woocommerce_order_items: Data: 0.30MB + Index: 0.13MB + Engine InnoDB
    wpfo_woocommerce_order_itemmeta: Data: 5.52MB + Index: 4.03MB + Engine InnoDB
    wpfo_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpfo_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpfo_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpfo_aiowps_login_activity: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
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    wpfo_ib2_elements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_facebook: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_funnel: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_histories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_hits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_layers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_ib2_quizzes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_ib2_quiz_questions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_quiz_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_ib2_saved_elements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_ib2_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wpfo_ib2_templatesets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_ib2_variants: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_image_compression_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_image_compression_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpfo_itsec_logs: Data: 15.02MB + Index: 0.44MB + Engine InnoDB
    wpfo_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wpfo_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mailpoet_mapping_to_external_entities: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
    wpfo_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_newsletters: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wpfo_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpfo_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wpfo_mailpoet_scheduled_tasks: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
    wpfo_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpfo_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpfo_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpfo_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpfo_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_mailpoet_subscribers: Data: 2.52MB + Index: 5.92MB + Engine InnoDB
    wpfo_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_subscriber_segment: Data: 1.52MB + Index: 1.84MB + Engine InnoDB
    wpfo_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpfo_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mo_conversions: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpfo_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpfo_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wpfo_options: Data: 8.45MB + Index: 0.17MB + Engine InnoDB
    wpfo_postmeta: Data: 154.56MB + Index: 19.06MB + Engine InnoDB
    wpfo_posts: Data: 79.52MB + Index: 1.36MB + Engine InnoDB
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    wpfo_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpfo_redirection_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
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    wpfo_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpfo_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpfo_wc_order_stats: Data: 0.25MB + Index: 0.27MB + Engine InnoDB
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    ### Post Type Counts ###
    
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    amn_wpforms-lite: 1
    attachment: 624
    custom_css: 1
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    customize_changeset: 1
    ebookdownload: 1
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    mpp_audience: 3
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    shop_order_refund: 37
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    wpcf7_contact_form: 3
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (52) ###
    
    WooCommerce Checkout & Account Field Editor: by ThemeLocation – 1.2.8
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    All-in-One WP Migration: by ServMask – 7.76
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    Code Snippets: by Code Snippets Pro – 3.4.2
    Honeypot for Contact Form 7: by Nocean – 2.1.1
    Contact Form 7: by Takayuki Miyoshi – 5.7.7
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
    Elementor Pro: by Elementor.com – 3.13.2
    Elementor: by Elementor.com – 3.13.3
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    WooCommerce Payments: by Automattic – 6.1.1
    WooCommerce Product Add-ons: by WooThemes – 2.7.18
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 3.0.9
    WooCommerce: by Automattic – 7.8.2 (update to version 7.9.0 is available)
    Wordfence Security: by Wordfence – 7.10.1
    WordPress Importer: by wordpressdotorg – 0.8.1
    Yoast SEO: by Team Yoast – 20.11
    WP Dashboard Notes: by Jeroen Sormani – 1.0.10
    WP Disable: by optimisation.io - jody nesbitt – 1.6.1
    WP File Manager: by mndpsingh287 – 7.1.9
    JPG, PNG Compression and Optimization: by pigeonhut
    https://hosting.io
    Jody Nesbitt – 1.7.35
    
    WP Rollback: by GiveWP.com – 1.7.3
    Wp Theme plugin Download: by Abhay Yadav – 1.3
    MailPoet 2 Premium: by MailPoet – 2.7.10
    MailPoet 2: by MailPoet – 2.21
    
    ### Inactive Plugins (3) ###
    
    Cache for WordPress Performance: by pigeonhut
    Jody Nesbitt – 1.6.12
    
    Email Verification for WooCommerce: by WPFactory – 2.5.7
    Smush: by WPMU DEV – 3.13.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: by  – 1.7.2
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #548 - /shop/
    Cart: #549 - /cart/
    Checkout: #550 - /checkout/
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Baikal
    Version: 1.0
    Author URL: https://www.megathe.me
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: baikal/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
    baikal/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 7.0.1
    baikal/woocommerce/cart/cart-totals.php
    baikal/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 7.8.0
    baikal/woocommerce/checkout/form-billing.php version 2.1.2 is out of date. The core version is 3.6.0
    baikal/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0
    baikal/woocommerce/checkout/form-shipping.php version 2.2.0 is out of date. The core version is 3.6.0
    baikal/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0
    baikal/woocommerce/checkout/payment.php version 2.5.0 is out of date. The core version is 7.8.0
    baikal/woocommerce/checkout/review-order.php version 2.3.0 is out of date. The core version is 5.2.0
    baikal/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.7.0
    baikal/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.6.0
    baikal/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.6.0
    baikal/woocommerce/global/breadcrumb.php
    baikal/woocommerce/global/form-login.php version 2.1.0 is out of date. The core version is 7.0.1
    baikal/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0
    baikal/woocommerce/loop/orderby.php version 2.2.0 is out of date. The core version is 3.6.0
    baikal/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1
    baikal/woocommerce/myaccount/form-login.php version 2.6.0 is out of date. The core version is 7.0.1
    baikal/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0
    baikal/product-searchform.php version - is out of date. The core version is 7.0.1
    baikal/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 7.0.1
    baikal/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 7.0.1
    baikal/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 7.0.1
    baikal/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 2.5.0 is out of date. The core version is 7.0.1
    baikal/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 7.8.0
    baikal/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 3.5.1
    baikal/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.9.0
    baikal/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0
    baikal/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 4.3.0
    baikal/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: core-profiler
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-07-19 08:04:42 +08:00
    Options: ?
    Notes: 170
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 6.1.1
    Connected to WPCOM: Yes
    Blog ID: 208981184
    Account ID: acct_1LNI0j2HMLsxshZE
    
    ### Action Scheduler ###
    
    Canceled: 2
    Oldest: 2023-06-19 11:47:04 +0800
    Newest: 2023-07-15 14:55:30 +0800
    
    Complete: 466
    Oldest: 2023-06-18 11:29:36 +0800
    Newest: 2023-07-18 22:44:47 +0800
    
    Failed: 3
    Oldest: 2023-04-12 21:54:16 +0800
    Newest: 2023-07-18 22:46:11 +0800
    
    Pending: 1
    Oldest: 2023-07-18 23:47:36 +0800
    Newest: 2023-07-18 23:47:36 +0800
    
    
    ### Status report information ###
    
    Generated at: 2023-07-18 22:48:14 +08:00
    `

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi @rushmamun ,

    I understand that enabling the New order email is not saving as expected, is this correct?

    Are you seeing any error messages when trying to save the changes, or do they just revert back to unchecked after refreshing the page? Also, does this only occur for New order emails, or is this behavior exhibiting when trying to enabled other email types?

    Please can you check the browser console for any errors that may be displayed when trying to save these changes and share your findings with us here.

    You can read more about using your browser console to identify errors here.

    Additionally, can you please share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Once you have this, please share the results in your response here.

    Cheers!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Email notification automatically disabled. not getting emails on new order’ is closed to new replies.