Email Notification

  • Resolved fabio323ti

    (@fabio323ti)


    2 years, 2 months ago

    Hi, in email notification ther’s only one “reply notification mail” that sends email to customer if agent ticket reply.. in this case Agent >to> Customer

    in reverse case, if customer ticket reply to agent (Customer >to> Agent), can be used another template? in conditional login at the settings ends, ther’s not selection about sender…
    maybe im wrong.

    Can be fixed in some ways? thanks

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  • Plugin Support Milind Ighe

    (@miliighe)

    Hello,
    Yes, you can send the same email notification to your agent and customer. Just select “Agent” and “Customer” in the recipient. If you want to send different emails to customers and agents then create two different email notification templates, and select the recipients of the email template accordingly.

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