Email not sent wit Completed Status

  • Resolved pipoulito

    (@pipoulito)


    8 months, 1 week ago

    Hello,

    I use stripe gateway and evrerything is working fine but a few order emails are not sent to the customers even if the order is as completed status.

    It seems that the difference is there has been a first problem with 3DSecure but after the customer did it right, and the order has been set to Completed by Stripe but the Order email completed is not sent.

    Do you know why ?

    thanks a lot

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter pipoulito

    (@pipoulito)

    UPDATE:
    It happens also with orders that have no problems with 3DS. It seems it is a random issue.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @pipoulito,

    Thanks for reaching out!

    I understand that you’re experiencing an issue with order confirmation emails not being sent to customers even after an order is marked as completed.

    Before we can proceed with troubleshooting the issues, I’d like to first understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    1. System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support, then paste it via https://gist.github.com/ and send the link here.
    2. Fatal error logs (if any) under WooCommerce > Status > Logs.
      You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 3 replies - 1 through 3 (of 3 total)
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