Email not sent to user after submitting a form

  • Resolved sarachristen

    (@sarachristen)


    7 years, 9 months ago

    I just started using the free version of this plugin and everything works except that the email is not sent to the user after a form is submitted. I’ve gone through all the pages and it looks like it should work. The admin receives and email just fine.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear sarachristen,

    Thank you for contacting us.

    Please, make sure the mentioned fields are filled in from the General Options:
    https://prntscr.com/feypfr

    Simply go to Dashboard > detect the “Forms” plugin> General Options> Email To User
    In the case of additional questions, please, let us know.
    Regards,

    Thread Starter sarachristen

    (@sarachristen)

    I have checked all of the things you suggested but the email is still not going to the user.

    Dear sarachristen,

    Thank you for updating us about the results.

    Please, check these steps bellow:
    1) check if your administrator email is correct
    2) check your spam folder
    3) check if you don’t get emails in all submissions
    4) check your SMTP settings( create a new user and see if you are getting and auto-message)

    In the case, nothing changes, please contact us directly via our website, which is Huge-IT.com or use this contact us form https://huge-it.com/contact-us/

    We will investigate the case deeper and will be happy to assist you.

    Looking forward to hearing from you soon.
    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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