Email not sent and not landed

Hi there @cfm168,

The error you’re seeing is a deprecation error. It essentially tells the coder to use a different function than the one triggering the error. It’s unrelated to the issue you’re seeing.

When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages: https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

I hope that helps! Have a great day! ??

I checked with Debug Events log, “An email request was sent.”.

I tried with different receivers email addressees, But never landed to inbox or Spam holder.

Hi there @cfm168,

In that case, it means that the mailer isn’t sending back any error messages and has accepted the email. What happens to it after that, however, we don’t know. You would need to reach out to the mailer service to find out what is happening once they get the email. They may be sending it off successfully, but the message may bounce or get discarded by the server. If you reach out to the mailer, they should be able to look further into it to find out what happens once they receive the email to deliver.

Additionally, you can try switching to a different mailer service. Check out this guide in our documentation. It walks through each mailer we support and includes the benefits of each: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

I hope that helps! Have a great day!

After changing the Encryption to SSL instead of TLS, it seems working now.

I will have more tests and update here. Thank you!