Email Not Sent

  • Resolved immalik123

    (@immalik123)


    5 months, 2 weeks ago

    I have read the article about email not sent and plugin author suggested to use the smtp but i cant use smtp because that plugin not able to send the email from my website due to some reason so I am using brevo by yacommerce and it working good but still cart abondment did not sending the email to the customers.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @immalik123,

    I hope you’re doing well!

    Could you kindly check if there are any orders listed in the abandoned orders section on the plugin dashboard? If the orders are being captured, please verify if the emails have been scheduled for those orders. You can click on each abandoned order to view the details of the scheduled emails.

    I look forward to hearing from you.

    Best regards,

    Thread Starter immalik123

    (@immalik123)

    Order has been captured properly, even when i have recieved the test email only when guests users chekout all details have been captured.

    I did a test multiple times, and no email has been recieved from the cart flow, they are only capturing the detail and dont send any emails.

    https://ibb.co/Ldkh0Zp
    https://ibb.co/4m0csg0
    https://ibb.co/kSKQqK8
    https://ibb.co/BG3KR6F

    Plugin Support Aamir

    (@aamiribsf)

    Hello @immalik123,

    Thanks for writing back.

    From the screenshots, it seems the emails are not scheduled for that order for some reason. Please try to click on reschedule emails and see if the emails are scheduled and getting sent for that order.

    Please try and let me know how that goes.

    Best Regards,

    Thread Starter immalik123

    (@immalik123)

    I already did that, still not receiving email, if possible can you do cart abandonment.

    Plugin Support Aamir

    (@aamiribsf)

    Hello @immalik123,

    Thanks for writing back.

    Sure, I will abandon an order on your checkout. Please share the checkout URL with us. I tried to use the above provided URL but it seems to be incorrect.

    Ref Screenshot: https://bsf.d.pr/i/IwUzDX

    Looking forward to hearing from you.

    Best Regards,

    Thread Starter immalik123

    (@immalik123)

    Checkout (bapida.com)

    First add a product, and copy paste the checkout link

    Plugin Support Aamir

    (@aamiribsf)

    Hello @immalik123,

    I apologize for the delayed response.

    I abandoned an order on your site today, and you can find the reference screenshot here: https://bsf.d.pr/i/oMQBwp

    Please let me know once it gets registered in the abandoned orders list, and confirm if the emails are being scheduled as expected.

    Best regards,

    Thread Starter immalik123

    (@immalik123)

    Have you received cart abandonment email?

    https://ibb.co/GdP0TrM

    https://ibb.co/nP2rFdX

    Plugin Support Aamir

    (@aamiribsf)

    Hello @immalik123,

    Thanks for writing back.

    I haven’t received any abandonment emails from your site. Can you please reach out to us by openeing a ticket from our website so we can have a closer look? You can open a ticket from here.

    Looking forward to hearing from you.

    Best Regards,

    Plugin Support Aamir

    (@aamiribsf)

    Hello @immalik123,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread or reaching through our support portal.

    Best regards,

Viewing 10 replies - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.