Email not sending

  • Resolved jonasverm

    (@jonasverm)


    2 years ago

    Hi

    I have been using this plugin for a long time now and everything was working just fine. Yesterday the plugin suddenly stopped sending confirmation e-mails. I tested it multiple times with test reservations and test mails, but I can’t see to get it to work again..

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Graham Mandeno

    (@grahammandeno)

    Exactly the same problem here! I just logged in to post a message about it and saw your message.

    More information:
    The plugin appears not to be storing the necessary data in the wp_sshow_sales table. Name, address, email and phone fields are all blank.
    After entering contact details and clicking the Reserve button, a message pops up saying “Tickets reserved – Confirmation EMail sent to ” but there is no email address.

    The problem used to happen intermittently, and I think I tracked it down to cases where there was an error or blank field in the contact details screen, but now it is happening every time.

    We need an urgent fix please!

    Here is the link to our website: https://torbaytheatre.com/buy-tickets

    Many thanks,
    Graham

    Graham Mandeno

    (@grahammandeno)

    I see the same problem was reported 3 months ago by @ipur2020 with the subject Empty email fields

    His/her post has not yet been answered.

    Graham Mandeno

    (@grahammandeno)

    I believe Malcolm has fixed this in the last 24 hours with a new release, version 9.7.1.

    Please update to this latest version and try again.

    Best regards,
    Graham

Viewing 3 replies - 1 through 3 (of 3 total)
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