Email Not Sending

  • After updating yesterday, any site with woocommerce does not send the order email to the website owner, I don’t see any errors anywhere, before updating everything was working, I also have sendgrid setup so there is absolutely no reason why these emails are not being sent.

Viewing 9 replies - 16 through 24 (of 24 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Right. So emails are logged in mail logging plugin, but emails are not logged in SendGrid.

    SendGrid is API based – so they must be getting lost in-between.

    Disable SendGrid and test WP Mail SMTP with a regular email account. See if it’s any different.

    Again, if MailLogging logs it, as far as WC and WordPress know, it’s sent. I’ve tested extensively and am having no issues with mail sending my side or on other stores I’ve upgraded.

    Thread Starter Ryan Pietras

    (@ryanpietras)

    The only thing mail log is logging is the new order emails that are being sent manually, no automatic email has been sent since yesterday. And the cancellation emails have not been sending for months.

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Can you show me a screenshot of an order that is processing’s order notes?

    Thread Starter Ryan Pietras

    (@ryanpietras)

    No automatic email sent on this one, when the emails are sent manually they go thru, it shows up on the log plugin and on send grid.

    Screen Shot: https://www.atomicmuscle.design/wp-content/uploads/2017/06/Screen-Shot-2017-06-29-at-5.10.55-PM.jpg

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    I notice an IPN message, but no status transition notes. So it looks as though it’s errored somewhere. Can you check the PHP error log?

    We are also experiencing the same issue with automated emails not being sent since the 3.1 update.

    Emails are only generated on manual orders. We are having to trigger manual confirmations to our customers.

    These are the last few lines in our PHP Error Log:

    [01-Jul-2017 15:23:05 UTC] event-tickets/common – Log: Initializing Tribe Events on Jul, 1st at 03:07:05 pm
    [01-Jul-2017 15:23:07 UTC] event-tickets/common – Log: Initializing Tribe Events on Jul, 1st at 03:07:07 pm
    [01-Jul-2017 15:23:08 UTC] event-tickets/common – Log: Initializing Tribe Events on Jul, 1st at 03:07:08 pm
    [01-Jul-2017 15:23:27 UTC] event-tickets/common – Log: Initializing Tribe Events on Jul, 1st at 03:07:27 pm
    [01-Jul-2017 15:23:29 UTC] event-tickets/common – Log: Initializing Tribe Events on Jul, 1st at 03:07:29 pm
    [01-Jul-2017 15:24:17 UTC] event-tickets/common – Log: Initializing Tribe Events on Jul, 1st at 03:07:17 pm

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    @paraisa looking in the WordPress debug.log?

    @mikejolley

    I want to add the below to fix the issue I am having where auto emails are not getting sent, though are you able to maybe help me as to where I put this code in my word press?

    add_filter( ‘woocommerce_defer_transactional_emails’, ‘__return_false’ );

    thank you!

Viewing 9 replies - 16 through 24 (of 24 total)
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