Email not send

  • Resolved beauchicmy

    (@beauchicmy)


    3 years, 9 months ago

    Hi, i am having issued with sending the email, as i have placed the order for a gift card, by right should be email to the person i stated in “To” field after the transaction is mark completed. But the email stated in “To” field never received anything.

    i have try both “Send When Order Received” with tick an without tick, both way also never received any email.
    But in the “Send Preview email”, i received the preview email.

    please advise with thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    Can you confirm that the Order Status is “Complete” for the gift cards purchased? You should see the Gift Card number along with the recipient email in the Order line items inside the admin area.

    If the order is Complete and it shows the Gift Card number, you can try sending a test email by clicking on Pimwick Plugins -> PW Gift Cards -> Designer -> Send Preview Email.

    If the email is not delivered, can you disable the WooCommerce Transactional Email System for the gift cards? Follow these steps:

    1. Click on Pimwick Plugins -> PW Gift Cards -> Settings
    2. Uncheck the box that says “Use WooCommerce Transactional Email System”
    3. Click on “Save Changes”
    4. Perform another test email to see if the gift card gets delivered.

    Thread Starter beauchicmy

    (@beauchicmy)

    Hi,
    ok, i have uncheck the “Use WooCommerce Transactional Email System” and now seems working. email is delivered to the recipient accordingly.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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