Email not overriding

  • Resolved umangkagathara

    (@umangkagathara)


    4 years, 11 months ago

    Hi,

    I added a new notification for password resets, but the email delivered is old (default which was being sent before the plugin was installed).
    However, for new users (confirmation) and post-registration (welcome) emails are being sent with new content which was added in the plugin.

    Can you please help me with the troubleshoot?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @umangkagathara,
    Thanks for your message.

    It sounds like a potential plugin or theme conflict to me.

    Please can you make your way through this document and let me know how you get on?

    I am having the same exact problem, right down to the 2 other emails the above user has as well.

    I have created a notification for user password reset and it doesn’t appear to be overwriting the system message from wordpress. Is there something I need to do to ensure the overwriting of the system emails? The new user emails work fine.

    I do not believe I have a plugin conflict.

    Plugin Author bnfw

    (@voltronik)

    Hi @jpjakubik,
    Are you able to make your way through the above linked support document none-the-less? In my testing, this notification is working as expected so believe it to be a plugin or theme conflict (providing WordPress and BNFW are up-to-date, of course).

    Plugin Author bnfw

    (@voltronik)

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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