Email not notification

  • Resolved betisimo76

    (@betisimo76)


    2 years, 2 months ago

    Hello,
    I am using the free version of the plugin. When I publish a post, previously it allowed me to notify the subscribers of this publication, but for several versions (approximately 6 months), the subscribers do not receive notification of the publication.
    My question is: Has this changed? Is it necessary to have a PRO plan to have this functionality active?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @betisimo76,

    Thank you for getting in touch with us!

    No! With the lite plan(free), you can send post notifications as well ??

    To determine what is causing the problem. Please let me know your thoughts on the following points

    1) Please check and confirm the steps mentioned in this document.

    2) Then check if you are receiving the test email or not.

    3) If the test email is received, can you please tell us what happened when you published your last post? On the Report screen, do you see any reports with the status ‘In Queue’? If yes, you can click on the Send link and see if the emails are being sent out or not.
    Upon completion, please check your spam folder or inbox if you haven’t received the email.

    4) Also, confirm that the post that you are publishing is a newly created one, and not a duplicate or republished?

    Please verify the mentioned points and let us know your input.

    Happy to help!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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