Email Logs Not Working after Migration

I have the same problem on several sites after switching to a new version of the mail log((

Hi @atelierlabo,

I hope this message finds you well.

Thank you for contacting us regarding the issue you are facing. To assist you more effectively, could you please provide us with the site health report?

You can access the site health report from Tools < Site Health. Screenshot of the Status page and Copy site info to the clipboard of the Info Page.

You can share these details on this thread or share them with our Technical team?here. This information will help us to resolve the issue faster.

Thanks and Regards,
Support Team-WP Experts.

` wp-core

version: 6.0.6
site_language: ru_RU
user_language: ru_RU
timezone: +03:00
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/s/shugin1e/ortho-comfort.ru/public_html
wordpress_size: 52,43 МБ (54979455 bytes)
uploads_path: /home/s/shugin1e/ortho-comfort.ru/public_html/wp-content/uploads
uploads_size: 726,37 МБ (761649201 bytes)
themes_path: /home/s/shugin1e/ortho-comfort.ru/public_html/wp-content/themes
themes_size: 82,43 МБ (86432418 bytes)
plugins_path: /home/s/shugin1e/ortho-comfort.ru/public_html/wp-content/plugins
plugins_size: 124,28 МБ (130312700 bytes)
database_size: 18,59 МБ (19496960 bytes)
total_size: 1 004,10 МБ (1052870734 bytes) wp-active-theme

name: InMedical Child (inmedical-child)
version: 1.0.0
author: inwavethemes
author_website: https://inwavethemes.com
parent_theme: InMedical (inmedical)
theme_features: core-block-patterns, widgets, menus, automatic-feed-links, post-thumbnails, custom-header, title-tag, html5, post-formats, custom-background, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-slider, infinite-scroll, editor-style
theme_path: /home/s/shugin1e/ortho-comfort.ru/public_html/wp-content/themes/inmedical-child
auto_update: Выключено wp-parent-theme

name: InMedical (inmedical)
version: 2.3.2
author: inwavethemes
author_website: https://inwavethemes.com
theme_path: /home/s/shugin1e/ortho-comfort.ru/public_html/wp-content/themes/inmedical
auto_update: Выключено wp-themes-inactive (1)

Twenty Twenty: version: 2.0, author: Команда WordPress (latest version: 2.4), Автоматические обновления отключены wp-plugins-active (12)

Classic Editor: version: 1.6.3, author: WordPress Contributors, Автоматические обновления отключены
Contact Form 7: version: 5.6, author: Takayuki Miyoshi, Автоматические обновления отключены
Easy Google Fonts: version: 2.0.4, author: Titanium Themes, Автоматические обновления отключены
InMedical: version: 2.3.2, author: SFTheme, Автоматические обновления отключены
Invisible reCaptcha: version: 1.2.3, author: Mihai Chelaru, Автоматические обновления отключены
Inwave Common Version Medical: version: 2.3.2, author: SFTheme, Автоматические обновления отключены
Post SMTP: version: 2.8.5, author: Post SMTP, Автоматические обновления отключены
Slider Revolution: version: 6.5.24, author: ThemePunch, Автоматические обновления отключены
Social Icons Widget & Block by WPZOOM: version: 4.2.14, author: WPZOOM (latest version: 4.2.15), Автоматические обновления отключены
WPBakery Page Builder: version: 6.9.0, author: Michael M - WPBakery.com (latest version: 7.2), Автоматические обновления отключены
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Автоматические обновления отключены
Yoast SEO: version: 19.2, author: Team Yoast, Автоматические обновления включены wp-plugins-inactive (4)

JivoChat: version: 1.3.5.7, author: JivoChat (latest version: 1.3.6.1), Автоматические обновления отключены
Loco Translate: version: 2.6.6, author: Tim Whitlock, Автоматические обновления отключены
Speed Contact Bar: version: 6.10.0, author: Kybernetik Services (latest version: 6.12.1.1), Автоматические обновления отключены
WPBakery Page Builder: version: 5.5.5, author: Michael M - WPBakery.com, Автоматические обновления отключены wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1687
imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 2023-02-06 https://www.imagemagick.org
imagick_version: 3.5.1
file_uploads: File uploads is turned off
post_max_size: 1047527424
upload_max_filesize: 1047527424
max_effective_size: 999 МБ
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 954 МБ
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 2 ГБ
imagick::RESOURCETYPE_MEMORY: 1 ГБ
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, A, AAI, AI, ART, ARW, AVI, AVS, B, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
gd_version: 2.3.0
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.26 wp-server

server_architecture: Linux 5.10.159-0-beget-acl x86_64
httpd_software: Apache/2.4.55 (Unix)
php_version: 7.4.33 64bit
php_sapi: apache2handler
max_input_variables: 10000
time_limit: 600
memory_limit: 268435456
max_input_time: 600
upload_max_filesize: 1047527424
php_post_max_size: 1047527424
curl_version: 7.86.0 OpenSSL/1.1.1v
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true wp-database

extension: mysqli
server_version: 5.7.21-20-beget-5.7.21-20-1-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 33554432
max_connections: 320 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/s/shugin1e/ortho-comfort.ru/public_html/wp-content
WP_PLUGIN_DIR: /home/s/shugin1e/ortho-comfort.ru/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Не определено
DB_CHARSET: utf8mb4
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

Above is my site health report

Hi @konem,

I hope you are doing well.

I looked into your report and found that your WordPress version is not the updated one, please update it to the latest version 6.4.1. Let us know if the issue persists. Also, please create a new thread so we can discuss your issue there in detail.

Thanks and Regards,
Support Team-WP Experts.

Hello,

I have the same issue on several websites. Updating WP to the latest release is not possible for me. It shouldn’t be mandatory – or if it has to be latest WP, you should update requirements of the plugin.

I always get this ajax response (but the table is full, so I just use phpmyadmin to check the log for now)

{
    "data": [], 
    "recordsTotal": 250,
    "recordsFiltered": "",
    "draw": "1"
}

Hi @morvy,

We also aim to ensure that our plugin remains compatible with even the older versions. However, with the WordPress 6.2 updates, some security changes related to the database were introduced, which compelled us to make necessary adjustments.

If you need further assistance please create a new thread so we can discuss your issue there in detail.

Thanks and Regards,
Support Team-WP Experts.