Email list not showing

Hi @kami18

Please provide me URL you use to access pop-up builder.
Also mention what’s the domain where you use the pop-up.

I’ll check what can be wrong ??
Thank you!

Hi,
To access pop up builder i just go to https://mypopups.com/
I use it in theanimetal.com

Hi @kami18 ,

The issue is due to browser caching – please log in to MyPopUps from incognito browser window and download the csv and the data will be available in the csv. Alternatively, you can clear browser cache for the same effect.

Kind regards

Hi,
I’ve read about it in other posts raised with the same issue, but it doesnt help downloading in incognito in both, edge and chrome – end result is the same

Hi @kami18

I have modified your pop-up and seems that it works now.
Please let me know if it works for you as well ??

Thank you!

Hi, yes, I see the test email you’ve submitted now, but what about all the other emails that signed up before?

Hi @kami18

Unfortunately, I couldn’t find any e-mail assigned to that pop-up.

The issue here was about sending them to us, that’s why they were not displayed on the list. My guess is that they never arrived to us or even if they arrived they couldn’t be saved due to missing parent (pop-up) details.

My apologies for that.

Let me know if I can help you with anything else ??
Thank you!