Email Issue

  • Resolved Robertmurdock

    (@robertmurdock153)


    1 year, 10 months ago

    Hello Team,

    We have faced an email issue with our website however, now, we are using MailPoet Version 4.3.0.

    The issue is that our’s subscribers have received the email for the donation which doesn’t exist like this newsletter in our website newsletter list.

    https://nimb.ws/vFeUcA

    This is the header code from the spam email:

Return-Path: [email protected]

Delivered-To: [email protected]

Received: from host.apexity.com

               by host.apexity.com with LMTP

               id uhJKL2Dcm2N/eAAAF+heUw

               (envelope-from [email protected] )

               for [email protected] ; Thu, 15 Dec 2022 21:48:00 -0500

Return-path: [email protected]

Envelope-to: [email protected]

Delivery-date: Thu, 15 Dec 2022 21:48:00 -0500

Received: from p3plsmtp18-06-2.prod.phx3.secureserver.net ([173.201.193.192]:47880 helo=p3plwbeout18-06.prod.phx3.secureserver.net)

               by host.apexity.com with esmtps  (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384

               (Exim 4.95)

               (envelope-from [email protected] )

               id 1p60lV-000800-1O

               for [email protected] ;

               Thu, 15 Dec 2022 21:48:00 -0500

Received: from p3plgemwbe18-06.prod.phx3.secureserver.net ([173.201.193.155])

               by :WBEOUT: with SMTP

               id 60kppb31tNye460kppIYix; Thu, 15 Dec 2022 19:47:19 -0700

X-CMAE-Analysis: v=2.4 cv=f7qNuM+M c=1 sm=1 tr=0 ts=639bdc37

a=3A0CILyIqJfaxP8oCUAmow==:117 a=B3potr9fw08A:10 a=ZU_LQQpU3wsA:10

a=sHyYjHe8cH0A:10 a=CjxXgO3LAAAA:8 a=VJBiACLBAAAA:8 a=qI-sqkvjAAAA:8

a=MKei_Bho7w_MobZI7e4A:9 a=l06ihXLEBCSep3Rt:21 a=_W_S_7VecoQA:10

a=lqcHg5cX4UMA:10 a=QEXdDO2ut3YA:10 a=ya5i7YzpaYYA:10

a=oE9iOpC0SJ4Kp0uQwx4A:9 a=Z0qs_Ng_7qxitWNu:18 a=HXjIzolwW10A:10

a=LET6Si_pWjBpfmahzdMA:9 a=KQqxNPgzF0kA:10 a=VEiTNn8F7TgA:10

a=l3mgBtepC2G6zAPyz37y:22

X-SECURESERVER-ACCT: [email protected]

X-SID: 60kppb31tNye4

Received: (qmail 7730 invoked by uid 99); 16 Dec 2022 02:47:18 -0000

Content-Type: multipart/related;

               boundary="=_d9c4f8686888fc944ff46190bf04a887"

X-Originating-IP: 143.58.231.90

User-Agent: Workspace Webmail 6.12.11

Message-Id: 20221215194716.ad4bbcff7dbb1b349f5a4f63cbfbf0c9.25f0803548.wbe@email18.godaddy.com

    Can you please look into this happened? because all email services are working from the MailPoet.

    Website URL: https://myppea.com/

    Let me know if need more concerns.

    Thanks

    • This topic was modified 1 year, 10 months ago by Robertmurdock.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello @robertmurdock153 ,

    Thank you for reaching out to us.

    I’m looking through our email logs and I can see emails sent out from your website on the 16th of December with the email subject: Server Hack Notification.

    Looking at the email header you sent over, that email wasn’t sent by MailPoet.

    Has your website been exposed to malicious attacks by hackers?

    Looking forward to hearing back from you.

    Have a great day!

    Thread Starter Robertmurdock

    (@robertmurdock153)

    Thanks for the debugging and shared feedback to us!!!

    Yes, we sent an email to our subscribers because they should be aware of this email attack.

    We will let you know if we need more help from you!!

    Thanks

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again @robertmurdock153

    Just checking in if anything else is needed?

    Thread Starter Robertmurdock

    (@robertmurdock153)

    Thanks for connecting with us!!!
    No need to check anything more. if will need, I will re-open this ticket.
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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