“Email is blocked” Patreon does not add the account email to new accounts

  • Hello,
    I am offering digital content to patrons using my WordPress website.
    For many, the website works well without issues, but the users who haven’t verified their email address beforehand on Patreon will encounter problems gaining access.

    “Your email is blocked” is the sent error message they’ll receive.
    I think that Patreon does not send the email for new accounts if the email address is not properly verified. Old Patreon accounts are able to not have a verified email. In their cases, the “email” field in User settings just remains empty.

    I have to manually copy and paste their email into their WordPress accounts. Verifying their email address after creating the account won’t fix the issue.

    I’d be more than happy to receive help, as this error has cost me many patrons unsatisfied with content access.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author CodeBard

    (@codebard)

    Yes, the api should send the emails for such addresses, but the plugin would not be using them to create accounts or log in people since it is a security risk. I would recommend you not manually adding those emails either.

    Instead, ask those patrons to register at your WP site with the same email as their Patreon email first, then log in via Patreon. This will make them verify their email via your website, then link their account to Patreon.

    Also, support is at the official forum:

    https://www.patreondevelopers.com/c/patreon-wordpress-plugin-support/11

Viewing 1 replies (of 1 total)
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