Email Invoice to customer doesn’t show in Order notes

  • Resolved ehmarketing

    (@ehmarketing)


    3 years, 7 months ago

    Hi there,

    If we use the Email Invoice action in an order it doesn’t show up in the order notes that this has been done. I can’t remember if this is normal behaviour or if it should add a note?

    Is there a way to get it to add a note automatically? Some colleagues using the system feel unsure if it has actually sent the email.

    Also, after the dialogue box pops up and we click send, it confirms email sent, but then the dialogue box pops up again to send. Pretty sure this isn’t normal – what could be the cause?

    Many thanks

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @ehmarketing,

    Sending a customer invoice should trigger an order note to be added. Here’s a screenshot of what that looks like.

    invoice

    The dialogue box confirming the email address is not part of the WooCommerce core though. I’m not sure if that’s what’s keeping the note from being created or not.

    The best way to find out what’s causing this would be to run a plugin conflict test. This guide can walk you through that. It’s a great way to find the source of an unidentified behavior like this.

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Let us know what you find out.

    Cheers!

    Thread Starter ehmarketing

    (@ehmarketing)

    Hi there, thanks for the quick reply.

    I just realised that the ‘Email Invoice’ is coming from your Print Invoice and Packing Slips extension, I have emailed them.

    Your ‘Email invoice / order details to customer’ is indeed creating an order note.

    Not sure what the difference is between these two options!

    Thanks for your help,

    Ashley

    Plugin Support abwaita a11n

    (@abwaita)

    Glad to hear that you were able to identify the cause – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any other questions, please feel free to create a new thread.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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